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Return and Refund Policies

Calculating Refund Amounts

Partial refunds/Restocking Fees 

♦ Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 80% of item's price.

♦ Any book that has obvious signs of use: 50% of item's price.

♦ Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap): 50% of item's price.

♦ Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price

How Refunds Are Issued

Most refunds are issued based on the payment method used at the time of purchase. In some cases, you may be offered an "Instant refund" option.

Payment Method

Refund Method

Refund Time
(After Return Is Received)

Credit Card

Credit Card

3-5 business days

Bank Account

Bank Account

Up to 10 business days Gift Card

Gift Card Balance

3-5 business days

Promotional Certificate

No Refund Issued


Credit Card & Gift Card

Credit Card, Gift Card Balance, or both

3-5 business days may determine that a refund can be issued without requiring a return. You will be notified through email by a Customer Service Associate if we do not require that you mail your item back for a refund. 

Gift Returns: The type of refund or credit you received depends on how the gift was purchased and how it was returned. 

Late Refund

 If you haven't received a credit for your return yet, first check for your refund at the bottom of the order's summary page in Your Account.

If your refund appears in Your Account, but you aren't seeing the refund in your current balance, here's what to do:

♦ Credit Card Refund: Contact the credit card company. It may take some time before the refund is posted to your account.

♦ Bank Account Refund: Contact your bank. There may be some processing time before the refund is posted to your account.

♦ Gift Card Refund: Please contact us for assistance.

If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, please contact us  for further assistance.

Total Refund Processing Time Includes:

♦ 5-10 business days for us to receive return from shipper

♦ 3-5 business days for us to process your return

♦ The time it takes your bank to process our refund request

Refused Item; No Refund Received

 If you refused a shipment and you haven't received a refund within 8-10 business days of the date the shipment was refused, please contact us for additional assistance.